LSBU: OT Student Society

Billy Mann joins the fun-loving gang of OT students at London Southbank University for their annual conference

Walk this way

I was invited recently by Headway East London, where I am a member, to talk to students at London Southbank University (LSBU) about Occupational Therapy. OT is a thriving department at LSBU, so much so that the OT Students Society holds an annual event in which they all get together to discuss the current issues facing their chosen profession and invite guest speakers to contribute. That's where I came in. Headway East London has a longstanding buddy relationship with the university and conducts training seminars at which students get to talk directly with people who have experienced brain injury.

For my own comfort, I always try to make my contributions to these events simple. I am no expert in brain injury, and neither do I have ambitions to be so. I just tell the story of my stroke and the aftermath in the hope that it fuels questions, which I try to answer as best as I can. I enjoy the process most when I can persuade an expert to join in just in case I panic and start fluffing my lines. My partner at this gig was Headway East London Clinical Lead Amanda D'Souza, who also kindly projected some pictures on to a screen while I ran through my jibber-jabber.

I got some good questions from the LSBU students. They asked me how OTs had contributed to my recovery. They asked about the classic OT-physio tag-team partnership that prevails. I said in my case it worked best as a threesome, OT-physio-patientclientserviceuserorwhatever, where we all fed off each other to advance the therapy. This, I said, could only have happened if we trusted one another. Happily, we did. 

In case I fluffed my lines

The title of this event was The Power of Occupation, its subtitle "maintaining professional identity in the face of change". I detected from this and from some of the questions that all was not happy in the land of OT, that they were feeling neglected and undervalued as professionals. 

This was not exactly a shock to me, but from the impressive display of organisation and attendance I was seeing today, I was surprised the LSBU students were struggling for status and recognition. It seemed to me like they were at the top of their game, and embracing it all with relish. Four years earlier, when I was in the neuro-rehab unit at the National Hospital for Neurology and Neurosurgery (NHNN) in Queen Square, London, my OT had told me that Occupational Therapy was misunderstood and its therapists unsure of their identity within the nhs. OT is a broad church, covering a large area from behavioural OT to hardline neuro. I mused to the LSBU students that one day new names for jobs might need to be invented. I don't think this offered them any comfort, and nor did my pronouncement that after a conversation one day with Headway East London OT Natasha Lockyer, I had come to define OT as a subspecies of Anthropology or Ethnography. I saw it as "the science of how we do things".

I had started my talk by telling the students that earlier in the day I had bumped into a neighbour, a head teacher at a special needs school, and told her that later I would be talking to OT students. "Ohh, I love OTs," she said, "and they make the best managers ever." This was a positive start and I'd tried to find a catchy soundbite to finish my talk, but as the endpoint neared, "Everyday OT is the key" started to sound flimsy, so I told them how my wife uses OT to get me to do chores. When she wants me to do things like set the dining table or empty the washing machine, she finishes her request with "It's good OT". I have a feeling she could be right about that.

Trust World Café: stroke care

An initiative to put good communication at the heart of stroke treatment got off to a lively start. Billy Mann reports.

Tess Baird is an unstoppable force. In November 2016 she gathered together a few colleagues and contacts in a small room in London's Mile End Hospital to explain her bonkers idea. She wanted clinicians and service users to get to understand and communicate with one another in more meaningful and effective ways. The subject in focus was stroke care, which is how I got the call, being a stroke survivor. She reckoned this new groundbreaking bond between patient and practitioner could be found using something called a World Café. I posted a report of that meeting shortly after it took place.

Table talk

Grand ideas often get lost in what is sometimes called Development Hell, so I turned up to that first meeting, made whatever kind of contribution I could and went home expecting the idea to fizzle out. It didn't. Emails were exchanged and the spark generated at the first meeting was oxygenated into a comfy campfire, around which a whole bunch of people (plus one newborn child, Leo) sat early in the new year to thrash out some ideas for how quality communication might flourish on the stroke ward. This event quickly got its own hashtag, #trustworldcafe. 


Seven round tables in the Garden Room at St Luke's Community Centre, London EC1, each hosting five or six people, fired up and the room quickly took on the buzz of the marketplace, the sound of chatter and earnest declarations bouncing off the walls. Hot beverages were taken and posh cake digested. And to think some people were pretending to 'be at work'. 

Question 1

The event swung around four questions. The first asked us to talk in pairs about a time we "totally trusted someone". What was the experience, what did it feel like? I got chatting with someone who told me how they had 'bonded' with their partner over an intense dislike of dating. As described to me this was a proper meeting of minds and outlook that was recognised instantly by both parties. They saw it as an 'opportunity' and both were 'relieved' to have found a sympathetic ear and a glad eye. It was heartwarming stuff. 

Cloth ears

We then moved the topic from the personal to the professional and asked what made trusting relationships function in the workplace. The answers we arrived at jointly sounded like statements of the bleeding obvious, but put under intense scrutiny started to carry more weight. All the time we were jotting words and phrases on to a paper tablecloth. Lines such as "say what you do and do what you say" and "deliver on promises" put some flesh on to the bones of everyday exchanges that involve trust, and which without trust would collapse. Relying on others is how our lives function.

Question 2

From working in pairs we moved to working the table, exploring within the group the mechanics of trust and how that might be nurtured. I learned of one stroke survivor's desire to ride a horse again, having grown up around horses in Romania. By now an artist had been earwigging at each table and was busy creating a 'live graphic' of our thoughts. It was worth stopping just to watch as she gave visual birth to all our ideas.

The #trustworldcafe 'live graphic'

The questions continued. We moved tables, went into huddles, struggled to find answers, but didn't give up. There was still plenty of cake left. At one table I put forward the idea that every 'hard', factual question a patient is asked by a clinician should be offset with a 'soft' question that gently explores the patient's life outside hospital. Cat or dog? was the example I used in a round-the-table demonstration (our table: three dogs, one cat and an awkward "cat and dog"). Questions about football, hobbies, telly, films, etc, can provide the therapist with valuable 'clues' that might open a window of opportunity on how best to advance treatment. There was some concern as to how what is essentially small-talk can be parlayed into 'productivity', the looming presence of a cash-conscious clipboarding nhs manager being the sticking point. I'm not sure my attempt to liken this kind of information-gathering to 'detective work' found any buyers. 

Libby and Aoiffe

So what did I learn at the #trustworldcafe? Too many things to list here, so please check the Twitter feeds for details. But if I had to pick one it would be at the beginning of the session when, by way of a warm-up, Tess gave us a list of questions to ask each other. The last of these was something like, "What is the craziest outcome you can imagine springing from this #trustworldcafe?" To illustrate, Tess told us her answer. It was that news of this event's runaway success reaches a rich publisher, who invites Tess to write a book about it, earning her £4million. Her newfound wealth somehow puts her in contact with George Clooney, who promptly ditches his existing wife and marries Tess. And everyone lives happily ever after. Such is the power of the hashtag.

Lightbulb moment: Freewheelers Day

Politicians, celebrities ... you might think you know all about disability. You can obviously talk the talk. But where do you finish when the chips are down, asks stroke survivor Billy Mann

Just before Christmas 2016 my wife and a friend took part in a 5k Santa Run in aid of Headway East London, where I have been a member for 3 years following a stroke. It was a fantastic day, full of goodwill and festive fun, staged in London's Victoria Park. Families gathered to watch the would-be 'Olympians' struggle into their allotted Santa suits and run/walk/stagger/jog around a pre-determined route and finish out of breath but with a warm glow. Medals awaited their sweaty necks.

A winner's medal awaited everyone

There were many things to admire about the event. The runners (thousands) all represented different charities but were running together in one place at one time. It was an impressive demonstration of collective action in costume. Other runs took place simultaneously all over London. Victoria Park is big and flat. This makes it ideal for the Park Run people to get together and go for it. The park's flatness also lends itself to activities such as All Ability Cycling, where people with a range of disabilities, whizz around safely on specially adapted bikes such as arm bikes, tandems, recumbent bikes, easy riders and trikes.

Another positive on this briskly cold day was the event coordination and management.  There was an orderly queue to collect your daft Santa outfit (which you get to keep). A sound system pumped out hard-rocking running anthems and victory songs. Food and drink stalls kept the spectators (some courageously dressed as Elves) sustained. But top prize goes to the toilets, vintage white plastic boxes that sealed the whole occasion as being more like a music festival than anything else.

So it isn't hard to imagine the potential of all this combined effort, and one of the bees in my bonnet ever since leaving hospital after my stroke was the difficulties faced by wheelchair users and the attitudes of their busy able-bodied fellow citizens, issues exposed by Channel 4 during the 2012 London Olympics/Paralympics. Boris Johnson was still Mayor of London at the time and my favourite imagined punishment for him for not dealing with this was an initiative in which he was forced by public pressure to use a wheelchair for one working day in every year. This, I felt, might bounce him into action.

Are today's leaders match-fit for dealing with disability?

Now I have a better plan. One day in every year should be designated Freewheelers Day. On this day, the leaders of political parties, councils, big organisations and anyone else you can think of, race each other around a flat designated circuit such as the one in London's Victoria Park (there are such spaces all over Britain). Others can follow behind in their wheelchairs or with pushchairs, their friends and families cheering all the way with scalding hot cups of Bovril in their hands. Watch as Theresa May and Jeremy Corbyn try to viciously crash each other off the track. Hotshot celebrities such as Jeremy Clarkson could go wheel to wheel with, say, Steve Coogan. Bring it on. The sound system will explode to the sound of Bat Out Of Hell and Born To Run, and from that day on until the same time next year, everyone will show a bit more understanding for the other person.

My Stroke Journey

Art gave Billy Mann a chance to tell the story of his stroke in an unusual and often graphic way

My annual visit to the National Hospital of Neurology and Neurosurgery in Queen Square, London, to deliver some macaroons and Vin Santo to the therapy team for Christmas, got me feeling sentimental. I realised that visiting the Neuro Rehabilitation Unit (NRU) on the second floor has become like returning to your old school. Memories come flooding back. Seeing the patients travelling the same rocky road I did four years ago is a wrench, riddled with pain but saved by an overwhelming sense of hope. So much happened here for me. It is where my life was put back together. It was a rebirth. So, as naff as that sounds, I feel quite attached to the place and to the people who helped me during my two-month stay. 

Most of them have moved on, but Anne Fleming, who dealt with social work issues, was still there and full of good spirit and a still unfeasibly straight fringe. I deposited the festive goodies with her, asked her to pass on my best wishes to anyone who might remember me and put in a plug for an exhibition of paintings by survivors of brain injury from Headway East London art studio, Submit To Love. 

It wasn't such a shameless plug since I have a series of five paintings included in the exhibition depicting my 'stroke journey', and as already stated, NRU played a key part in that. Each of my paintings includes a hand-written paragraph describing the five 'chapters' of the past four years, from the moment of the stroke to my life as it is today.

The first, 'Surrender' attempts to illustrate the period from the initial trauma to when I went into surgery.

Surrender

The second picture, 'Oblivion', is all about what happened in surgery.

Oblivion

The third, 'Confusion', examines what happened after surgery when I was in and out of ITU and then on the stroke ward.

Confusion

The fourth painting in the series, 'Survival', covers the sink-or-swim experience of my stay in NRU, where the chance to start again kicks into action.

Survival

And the final picture, 'Release', reflects of my life since discharge from hospital in February 2013 and the shape it has taken since then.

Release

I could bang on endlessly about these pictures and their meaning, but the blunt truth is that, once they were finished, I was glad to see the back of them. I was bored with myself, and right now I don't care if I never see them again. Sometimes the right thing to do is to simply let go of what was and what happened. Strange, though, I can't imagine losing the tiny bit of love I feel whenever I visit the National Hospital in Queen Square, and long may the macaroons continue to be delivered.

The exhibition of paintings by members of Headway East London is at Stratford Circus Arts Centre, London, until 23 February 2017.

It is good to talk: conversation in practice

The first patient-clinician interview is the chance to start a beautiful partnership, says Billy Mann

Health professionals fret far more than you might ever imagine about how they interact with patients. Many even struggle with the word patient. Other terms for the person being treated are ‘client’ and ‘service user’. They temptation to reach for the word ‘customer’ is never far away. 

Hold that thought while I tell you about a group I attended recently to work through the foundations of what will hopefully turn into a World Café around the subject of stroke. Briefly, the idea is to build the notion of a ‘conversation’ into the clinician/patient meeting point. Those present at the meeting, brought together by Tess Baird from Barts Health, all came from the health professions or from academia. Plus me, with my A-level in Geology and a diploma in stroke survival. 

So it goes without saying that my input was purely anecdotal. I told them all how, during stroke rehab, I stupidly urged an OT to coach me in getting in and out of the bath, only then to get stuck in the bath, robbed, as the stroke had left me, of the upper-body strength to lift myself into a bath-exiting position. I told other hilarious stroke stories, too, and watched as they all glazed over, but my one serious point concerned what I called the ‘partnership’ a patient needs to form with the health professionals charged with their care. 

I decided early in the exploration of my post-stroke world to ‘get people onside’. OK, confession, my wife told me to do it, in fairly blunt and unambiguous terms. But it worked, or at least it did for me. I talked in a friendly way to all professionals. I listened to their gripes. I learned that my physio was studying for a masters degree. I gossiped for Britain and passed on advice for vegetarians travelling in Italy. All of this seemed to bind our common purpose in a more meaningful and, yes, fun way. My wife now refers to me as a 'people person'.

I continued this crazy experiment once I had been discharged from hospital. First on the list for my newfound charm offensive was my GP. I learned about his family, about his specialist areas of medicine and tried to get him to bitch about bureaucracy and the tedium of top-down meddling in the nhs. He didn't crack, maintaining a steely resolve throughout. No confidential or compromising disclosures took place, but the very act of talking made, and continues to make, a difference to how we ‘work together’. 

Others in the group made serious points, too. Physiotherapist Volkmar Müller talked about the everyday realities of the physio’s job and how ‘had nice a chat with X’ would not be considered by his line manager as a suitable entry on that day's list of ‘work completed’. Stefan Cantore, a seasoned egghead in organisational behaviour at Southampton University, fleshed out the World Café philosophy and its potential. He also helpfully (for me) clarified the difference between conversation and dialogue. 

The small room in Mile End hospital fizzed with the desire to find practical routes towards better communication, but one theme emerged persistently: TRUST. Build trust. Professionals to trust patients; patients to trust professionals. It’s a two-way thing and demands active participation and a big old willingness to give it a go. And this is where we come back to THE CONVERSATION. 

Just for a laugh, I decided to do a quick search of synonyms for the word ‘conversation’. Top prizes go to: tête-à-tête, heart-to-heart, breaking bread, head-to-head, shoot the breeze, natter, confab, chit-chat, rabbit. In my head it's already starting to sound like two lines in a rap song, but whatever you want to call it, just get on with doing it, and at some point in the future maybe we will be able to state with confidence that to Talk The Talk and to Walk The Walk are exactly the same thing.

Wet, wet, wet

You might have sat comfortably during the 2012 Olympics and gazed at the pictures on your telly of the Zaha Hadid-designed London Aquatics Centre and wondered whether it was as impressive in real life as it was as seen through the  lens of a TV camera. Let me answer that question. Yes. Yes. Yes.

And it’s not just a stunner on the outside. Despite the modifications that took place before its 2014 opening to the public, the huge interior is a dream just to walk around, even before your nose catches a whiff of chlorine. The views of the 50m tournament race pool and 25m diving pool recall instantly memories of the moments that took your breath away during those glory days in the summer of 2012 (was this when Michael Phelps officially became ‘the greatest swimmer that ever lived?). The overall effect is somehow magic, and even the signs to the changing rooms start to look full of grace, visual harmony and touched by the hand of triumph.

Now, here we were, a willing contingent from Headway East London, itching to see if getting wet could do anything for brain injury.

My own post-injury experience in the shallow end is meaningful - to me at least. Shortly after discharge from hospital following a hemorrhagic stroke, I was assigned to a therapy team from London's Homerton hospital. A physio and OT visited me at home and devised various exercises and routines that might aid my recovery. On one such visit we went for a swim in my local pool. The OT was at first concerned how I would manage getting in and out of the pool. Her worry was short-lived as I pre-empted any practical what-have-you by simply throwing myself in. 

Hitting the water and being bathed instantly in its warm, forgiving embrace was a moment of sensuality words cannot do justice to. Four months of deprivation in a hospital bed might well be the psychologist's explanation, but ‘bliss’ is as close as I can get to describe the sublime feeling.

I'd like to say that in that single moment swimming became an essential post-stroke exercise for me. That would be a lie. But what I did find on our group visit to the Aquatics Centre, in between some infantile splashing of my fellow Headway members, was a new way to use a swimming pool. Some of the yoga and tai-chi routines that Headway Therapy Team offers regularly to its members are given a whole new dimension when tried in a pool. The soft resistance of the water slows the movements and provides weight support for those with balance problems. Falling over in a swimming pool is no biggie. It's fun, actually.

So, expect to see me in swimming pools more often from now on. The legacy of London 2012 is alive and kicking, despite all those doomy predictions. It was shortly after attending events at the Games that the stroke hit, leaving me for dead. I can’t be sure, but I like think that the courage, determination and sheer strength of will I saw in the athletes helped things turn out differently for me, so if anyone ever tells you those Games were a waste of money, tie a brick to their foot and throw them in the deep end.

Net gains

Symposium isn’t a word that trips off the tongue. It sounds impossibly proper, serious and really quite grand. When asked by Bridges Self Management to help out at their 7th Annual Symposium at St George's hospital in London I felt out of my depth just reading the email. In an attempt to at least look like I was somehow in the loop, I looked up ‘symposium’ in the dictionary. It is a compound word that dates back to ancient Greece and translates roughly as a ‘drinking party’. A symposium was a bunch of mates getting together for the sole purpose of getting drunk and talking endlessly. That’s more like it. What could possibly go wrong?

What went wrong is that I forgot to mention several key points. Drink had nothing to do with it, and neither was the panic that struck when I arrived in the designated conference room in St George’s at the sight of three, yes THREE screens from which our presentation was to be projected. The main purpose of my involvement was to supply a repeat performance from a 2015 conference in which physiotherapist and Bridges trainer Katie Campion interviews me about how I coped after discharge from hospital following a heamorrhagic stroke. We talk about goal setting and I seize the opportunity to make plentiful reference to football and the team I support, Liverpool.

In outward appearance, our presentation resembles the work of a second-rate comedy duo. We feed each other lines, but they are not always the right ones. I’m always aware of undermining Katie’s proper professional status with my bad jokes, and sometimes the result is confusion. So, in the part where we talk about my understanding of the word 'goal’, I had intended to shoot a line about the importance in football of coaches and captains. I missed the shot. And in the part where I answered questions about devising small steps to big goals, I should have mentioned the importance of visualisation. Again, I fluffed it and the chance went begging.

It wasn't all bad, though. Katie did manage to grab victory from the jaws of defeat while we were on the topic of my early goals when still in hospital. In this section I typically talk about the desire to complete bathroom activities independently. I then move on to describing my attempts at the 'transfer’. This will be familiar to stroke nurses worldwide and involves getting a patient to move themselves safely from wheelchair to bed, and vice versa. At the time I was desperate to master this manoeuvre because being able to snoop around and then return to bed for a snooze was, for me, the very essence of being alive.

Maybe I was a bit too desperate because my early attempts involved hurling myself from a sitting position on the bed in the general direction of the wheelchair seat. The reverse process was not much prettier and, as I outlined this technique to the rapt symposium audience, Katie quite sensibly interjected, “Wasn’t all that hurling a bit risky?” This remark opened a can of worms on the subject of risk, and to what extent patients should be entitled, encouraged even, to explore the everyday fringes of jeopardy. It is a big, important subject, and relevant not only for stroke patients but for anyone living with a long-term condition. Is not the freedom to make mistakes a universal human entitlement? Discuss. Needless to say, we barely scratched the surfaces of it, but I am glad the subject of risk had put in an appearance as Katie and I tumbled our way innocently towards some kind of conclusion to our presentation.

So, as I sat down afterwards, the word PHEW shot to mind. I had barely paid any attention to the symposium’s previous speakers. All I can remember is that two experts from Lewisham CCG, Damian and Angelika, proposed what seemed to me a perfectly valid practical distinction between self-care and self-management, illustrated using a projected Venn-style diagram that looked like a hard-boiled egg. I was pleased to note that the yolk was not centred but irritatingly offset, just like mine are when I make boiled eggs. Another pair, Heide and Tino, ran a video of a lovely chatty couple who were calling for a bit more joined-up thinking from practitioners and clinicians in regard to service users.

Lisa Kidd, a leading goal-scorer for nursing and Scotland, followed our presentation, and made some telling points about how things actually happen on the ward. I am often guilty of gushing praise at the doctors, nurses and therapists who have all contributed to my stroke recovery, to which they most commonly reply, “Thank you, but I was just doing my job”. My response is always the same: “I know, but you choose the way you do your job, so please accept my thanks for that.” I was extremely grateful in this respect to be able to forge good communication with all those involved in my progress after stroke. It is an experience and a lesson I hope I will never forget.